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Right of withdrawal

  1. When you use the Online Store as a consumer, you have the right, according to the law, to cancel the sale of consumer goods without any special reason. There is no right of withdrawal for groceries.

Food and other perishable products

  1. There is no right of return or withdrawal for foodstuffs or other perishable or expiring products, nor for products which, by their nature, are inseparably mixed with other goods after delivery. Therefore, you cannot, for example, return food you have bought due to the right of withdrawal.

Corporate clients

  1. Corporate customers do not have the right of return or cancellation.

Consumer goods

  1. Unless otherwise stated below, consumer goods purchased from the Online Store have a 14-day right of withdrawal. The 14-day period is calculated from the moment you receive the product.
  2. If you wish to cancel the purchase of a consumer goods product, we ask you to submit a notice of withdrawal by contacting customer service. You can use the cancellation form to submit a cancellation notification. Cancellation notice cannot be given to the drivers of the Online Store.
  3. If you cancel the purchase, please return the goods without delay and no later than 14 days after the cancellation notice has been given. It is your responsibility to pay the direct costs of returning the products. If you cancel the purchases, we will refund to you without delay and no later than within 14 days of receiving the cancellation notice the payments made by you (product price + charges according to the cheapest standard delivery method) in connection with the cancelled transaction.
  4. We apply the following restrictions to cancellations of consumer goods transactions:

  • Games, movies, magazines, software or other sealed products are non-refundable once the product packaging/seal has been opened.

  • Installing the operating system on computers terminates the right of return.

  • Hygiene and intimate products do not have a right of return after opening the package. Hygiene and intimate products include epilators, razors, masks, hair trimmers and nose/ear hair trimmers, hair care devices and home barbers, electric toothbrushes and oral hygiene devices, fever, blood pressure and blood glucose meters, as well as breathalyzers, earbuds and hands-free devices.

  • A product is not granted a right of return and/or withdrawal if it has been manufactured or modified according to the consumer's requirements or clearly to meet personal needs.